Answers before you start.
Is Trakoli only for WhatsApp?
No. WhatsApp remains an important conversation channel, but Trakoli also connects storefront, POS and manual orders to the same catalog, inventory, order, payment, fulfillment and customer system.
Can I use Trakoli without AI?
Yes. Core is entirely manual and does not include AI suggestions.
Does AI reply automatically?
Not on Core or Assisted. Assisted prepares replies and actions for approval. Automation can execute only within configured rules, confidence thresholds and exception policies.
How does billing work?
Core includes 50 processed orders, Assisted 250 and Automation 500. Additional processed orders cost US$0.30 each. A processed order is an order that reaches a final outcome: completed, cancelled or returned. Each order counts only once. Growth is included in Assisted and Automation; Wholesale is US$20/month on Assisted and included in Automation.
Can I use my existing WhatsApp business setup?
Connection options depend on the plan and available WhatsApp integration mode. Trakoli guides the merchant through the supported onboarding path.
Is Trakoli limited to Haiti?
No. Haiti is an initial market scenario, while currencies, languages, payments, delivery and market rules are configuration-driven.
What is Trakolist?
Trakolist is the customer hub for followed stores, orders, tracking, notifications, stories and reorders.
What does store knowledge do?
Approved policies, documents, catalog information and operational memory give context to assisted suggestions and growth recommendations.
Can I start for free?
Yes. Core starts at US$0/month and includes 50 processed orders per billing cycle.